Q1. How long does the hair last?
Our Hair is Real, Virgin, cuticle-aligned hair. With your proper care, the hair can last about 2 years.
Q2. How long does my hair to arrive?
If you buy our stock hair, we can ship it to you immediately. Our service man will update the Transportation time for you. If you do wholesale with a bulk order, it will need 10-11 days for production.
Q3: Why do the colors of hair products not seem exactly as the pictures show or the description says?
A.Different monitors have different displays. And every time, maybe the same order No. will be a little different. Because our hair is real, natural human hair, no dye process, so the hair color will be a little different.
Q4:Can I dye/color the hair?
A.Only natural color can be colored.
According to the hair quality of raw materials to determine whether the hair can be dyed.
Please communicate with our service staff in advance. If you want to dye yourself, we will recommend a suitable quality to you.
Q5: What kinds of hair care products should I use?
If you have purchased Stock hair, there are quality problems, packaging problems, or wrong products after you receive them. Please inform us as soon as possible, and we will exchange or refund you immediately.
A: Treat this hair just as if it were your own hair. Use good-quality shampoo and conditioner regularly. 1. Wash your hair once or twice per week using a gentle shampoo. and work the shampoo downwards, from scalp to ends. Try to avoid touching the sewn part. Massage your hair using circular motions.
2. Do not use anti-scurf shampoo and Oil-free Shampoo. It should be soaked in the Lukewarm water. Add some Nutritional Hair Conditioner to the water, and soak in the water for about 5 minutes.
Q6: Our Refund Policy:
If you have purchased a customized product, the Department does not accept returns. Please ensure you check the details with our service staff before purchasing.
Please make sure that the product has not been used and send it back together with the package according to the address given by the service man. We will refund you immediately.
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